中文 (中国)
There can be several reasons why the IEAST Controller app cannot find the ePlay 2 during the setup process. Here are a few troubleshooting steps you can try:
1. Make sure that both your smartphone or tablet and the ePlay 2 are connected to the same Wi-Fi network.
2. Check if the ePlay 2 is powered on and functioning properly. Ensure that all the necessary cables are properly connected.
3. Restart both your smartphone or tablet and the ePlay 2. Sometimes, a simple restart can resolve connectivity issues.
4. If you have multiple Wi-Fi networks available, ensure that you are connected to the correct one. The app will only be able to find the ePlay 2 if they are on the same network.
5. Disable any VPN or firewall settings on your smartphone or tablet that may be blocking the app from discovering the ePlay 2.
6. If none of the above steps work, try resetting the ePlay 2 to its factory settings and then attempt the setup process again.
If you continue to experience difficulties, we recommend reaching out to our customer support team for additional support and guidance.
