中文 (中国)
There could be several reasons why Bluetooth is not being detected for the ePlay 2 Pro. Here are a few troubleshooting steps you can try:
1. Make sure that your ePlay 2 Pro is switched to Bluetooth mode (via the IEAST app, front panel buttons, or remote control). Check if the front panel displays “Bluetooth 5.0” or if the IEAST Controller app shows “Bluetooth”, ensuring that it has been switched to Bluetooth mode.
2. Ensure that the ePlay 2 Pro is in pairing mode. Refer to the product manual of the ePlay 2 Pro to find out how to put it in pairing mode.
3. Restart both your device and the ePlay 2 Pro. Sometimes, a simple restart can fix connectivity issues.
4. Move your device closer to the ePlay 2 Pro. Bluetooth has limited range, so try bringing your device closer to the ePlay 2 Pro and see if it gets detected.
5. If you have connected other Bluetooth devices to your device before, try removing them from the Bluetooth settings menu and then try connecting the ePlay 2 Pro again.
6. Make sure that the ePlay 2 Pro is compatible with your device. Check the specifications of both devices to ensure compatibility.
7. If you have tried all of these steps and still cannot detect the Bluetooth of ePlay 2 Pro, we recommend contacting our customer support for further assistance.
